Terms of Service

These terms are the agreement between you and Trigonum Technologies, Inc., a company registered in the United States at 166 Geary Street, Suite 1500, San Francisco, CA 94108, United States, which trades as Webtrigo. “We”, “us” and “our” mean that company. “You” means the business using the service and anyone acting for it.

You accept these terms by opening an account, by paying an invoice, or by asking us to put a site live. If you do not accept them, do not do those things. Our Privacy Policy and Cookie Policy form part of this agreement.

If we have signed a separate written agreement with you, that one wins wherever the two disagree.

Webtrigo is for businesses. You need to be at least 18, acting for a business, and authorized to enter into this agreement for it. You are responsible for what happens under your account, including anything your staff or your contractors do with it, and for keeping your login to yourself. Tell us at once if you think someone else has it.

Three separate things, and only the third one is paid for:

• The online presence analysis. A written page about what a customer finds when they look you up. Free, yours to keep, no obligation either way.
• The preview build. A working version of your new website, built before you pay anything, so the decision is a comparison rather than a leap. Section 4 covers it.
• The subscription services. The website itself, getting found, booking, ads, and looking after all of it. You take the ones you want, month to month, and each one is described on its own page on this site. Those pages describe what is included; where a page and these terms disagree about the deal itself, these terms govern.

We may improve, change or retire parts of the service. If a change materially reduces something you are paying for, we will tell you at least 30 days beforehand and you can cancel that service without penalty.

We sometimes build a preview of a website for a business we have never spoken to, from information that is already public: their existing site, their Google Business Profile, their reviews, their published hours and services.

• It costs nothing and puts you under no obligation.
• It sits on our infrastructure at an unlisted address, blocked from search engines. It is not published as your website and does not replace anything.
• It stays ours until you subscribe. Until then you may look at it, share the link, and say no.
• We may change or delete it at any time, and we delete it if you ask. Email hello@webtrigo.com and it is gone.
• If anything in a preview is wrong about your business, that is exactly what the preview is for. Tell us and we fix it, or we take it down.

• The price is the one quoted when you subscribe, per service, per month. You can pay monthly or prepay a year at the annual rate.
• Billing is in advance and renews automatically at the start of each period until you cancel. Payments are taken by Stripe; we never see your full card number.
• Tax is on top where it applies.
• Advertising budget is not included in any fee. Ad spend goes to Google or Meta from your own account, in your name, and you keep control of it. See section 10.
• Price changes come with 30 days notice by email, and take effect at your next renewal. If you do not want the new price, cancel before it starts.
• If a payment fails, we will retry and email you. If it is still unpaid 14 days later, we may pause the paid services until it clears. We will not delete anything during that time.

Cancel any service at any time by emailing hello@webtrigo.com or from your account. No notice period, no cancellation fee, no phone call to talk you out of it.

• When it ends. Cancellation takes effect at the end of the period you have already paid for. Monthly fees already paid are not refunded, and an annual prepay runs to the end of its term rather than being refunded in part.
• Your domain is yours. It is registered in your name, and it stays that way. We will point it wherever you tell us to.
• Your site goes with you. Within 30 days of the request we hand over the content and the code of your website in a form you can host elsewhere, at no charge.
• Your material stays yours throughout, and we delete or return it as set out in the Privacy Policy.
• What stops. Hosting, updates, monitoring, review replies, ad management and the monthly note all stop at the end of the paid period. We keep the site online for 30 days after that so nothing goes dark while you move.

Everything you send us stays yours: photos, logos, text, prices, reviews, staff names, customer lists. You give us permission to use it for the one purpose of building, running and promoting your own site and services, and that permission ends when the work does.

You promise that:

• you have the right to give us what you send, including photographs and logos,
• what you tell us about your business is true, in particular licenses, insurance, qualifications, prices and guarantees,
• any review or testimonial you give us is real and from a real customer, and you have their permission to publish it,
• and that you will keep it accurate. Tell us when hours, prices or credentials change and we will update the site the same day.

We will not knowingly publish a claim about your business that we have reason to believe is false, and we may remove one that is.

You own: your domain, your content, and the website we deliver for you, including its text, images and page layouts, once it is paid for.

We own: the Webtrigo platform, the software that builds and manages sites, our templates and component libraries, our analysis and reporting formats, and everything on this website. You get to use them while you are a customer. You do not get to resell them, copy the platform, or use it to build sites for other businesses.

Naming you as a customer. We may name your business and show your website in our own portfolio and marketing, including on this site. If you would rather we did not, email us and we will take it down. Any performance number we publish about your site will be one we measured and can show you.

We use AI tools as part of how we build and maintain sites: drafting copy from your own material and public information, organizing photos, and preparing suggestions. It is a tool we use, not a service you are buying, and nothing reaches your live site without a person checking it and, on first build, without you approving it. You are responsible for the final accuracy of statements about your own business, which is why we ask you to read them before they go live.

Parts of what we do depend on companies we do not control: Google, Meta, your booking platform, your payment processor, your domain registrar. Their own terms apply to your use of them, and their decisions are theirs. We are not responsible for an outage at one of them, for a Google ranking change, or for an ad account being suspended by the platform, although we will help you deal with it.

Advertising accounts stay in your name and the budget is charged to your own payment method. Our fee is for the work of running them and is separate from what you spend on ads. You can revoke our access at any time.

We are good at this and we measure what we do, but nobody controls a search engine or a customer. So, plainly:

• We do not promise a particular position on Google, in a map pack, or in any AI assistant answer.
• We do not promise a number of calls, bookings, leads or sales, or a particular cost per customer.
• Examples, numbers and case studies on this website are what happened for those businesses, not a forecast for yours.

If we ever do give you a written guarantee for a specific service, that document says so in writing and it overrides this section for that service.

Do not use Webtrigo to:

• break the law, or run a business that cannot legally operate where it operates,
• publish content that is illegal, defamatory, deceptive, or that infringes someone else's rights,
• publish fake reviews, fake credentials, or claims you cannot back up,
• send unsolicited bulk email through anything we provide,
• attack, probe or reverse-engineer our systems, or try to get at another customer's data.

We can suspend or end an account that breaks section 12, that has not paid, or that puts our systems or other customers at risk. Except where the law or an emergency says otherwise, we will tell you what is wrong and give you a fair chance to fix it first. If we end the agreement without you having broken it, we refund the unused part of anything you have prepaid. Sections 7, 8, and 14 through 19 survive the end of this agreement.

The service is provided as it is. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free, that every fault can be fixed, or that any particular result will follow from using it. Some states do not allow certain disclaimers, and in that case this section applies as far as it legally can and no further.

To the extent the law allows, neither side is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost business or lost data, even if the possibility was known.

Our total liability arising out of or relating to this agreement is limited to the greater of the fees you paid us in the 12 months before the claim arose, or 100 US dollars.

Nothing in this agreement limits liability for fraud, for willful misconduct, or for anything that cannot legally be limited.

You will defend and indemnify us against claims, damages and reasonable costs that arise from material you gave us, from claims you asked us to publish about your business, or from your use of the service in breach of these terms. We will tell you promptly about any such claim and let you control the defense, and we will not settle it without your agreement.

We may update these terms. If a change materially affects your rights, we will email account holders at least 30 days before it takes effect, and continuing to use the service after that date means you accept it. If you do not, cancel before it starts and the old terms govern until your paid period ends. The date at the top is the date of the current version.

Talk to us first. If something goes wrong, email hello@webtrigo.com and give us 30 days to put it right. Most things end there, and it is faster than any other route.

If that fails. This agreement is governed by the laws of the State of California, without regard to its conflict of law rules. The state and federal courts located in San Francisco County, California have exclusive jurisdiction, and both sides consent to that venue. The UN Convention on Contracts for the International Sale of Goods does not apply.

• Entire agreement. These terms, the Privacy Policy and the Cookie Policy are the whole agreement between us about the service, and replace anything said before.
• Severability. If part of this is unenforceable, the rest still stands.
• No waiver. Not enforcing something once does not mean giving it up.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it as part of a sale or merger of the business.
• Notices. We will email the address on your account. You can email us at hello@webtrigo.com or write to the address below.
• Events outside our control. Neither side is liable for delay caused by something genuinely outside its control, such as an infrastructure outage or a natural disaster.
• Independent contractors. Nothing here makes either of us the other's employee, partner or agent.

Trigonum Technologies, Inc.
166 Geary Street, Suite 1500, San Francisco, CA 94108, United States

hello@webtrigo.com
+1 (628) 600-2867